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Terms and Conditions

Currently Shipping and payment is available only in India. Customer from any area/city/state, under the constitution of India, can order online and product will be delivered at your place.

We do Free Shipping for orders which are above Rs. 200/- applicable within India.

In case of delivery failure on the prescribed date and time due to your mistake you have to pay Rs. 50/- additional and we will deliver your product on the next day or the next schedule.

For orders below Rs. 200/-, we charge Rs. 50/- towards shipping charges, applicable within India.

We will ship your order through a prominent and reputed courier agency or through our stores or through our channel partners. Before delivery of our product we will confirm your delivery schedule on your phone / e-mail.

Any order received by us is processed and dispatched from our Distribution Center within 2 working days. The deliveries are generally made between 3 and 7 working days within India, depending on the destination area. In any specific circumstances due to natural disaster, public riots, strikes etc. your delivery may delay for more hours to more days.

Utmost care is taken in packaging of the merchandise at our Distribution Centers. However, the customer is advised to ensure that the package is received in sealed condition at the time of delivery. Please do not take delivery of any package if you find that the seal is open or it is in damaged condition. If any merchandise is received in damaged condition, Please get in touch with us within 30 days. We offer a 30 Days Return Policy. Refer to our Return Policy for more details.

If your product delivery is Bulk, we are required to have duly signed disclaimer form in which you have to notice that your shipping is non-commercial. Such form you can send through your e-mail registered with us (website). If you do not provide or do not agree, your shipment will be treated as Commercial Shipment and Commercial Shipping Charges will be applicable.

If you agree to pay commercial shipping charges if applicable, we will deliver your products otherwise your order will be cancelled. You can contact us for all such orders through mail or call us on our helpline numbers.

During shopping through our website, all the address mentioned in registration will be treated as Billing Address.

We provide additional facility to provide Shipping Address other than Billing Address. Just after checkout and site login you will be asked for shipping address, which will be by default your billing address, where you can change shipping address, if you wish to deliver product destination other than billing address. The facility is applicable within India.

We recommend validating the email id and your shipping / billing address inputs before confirming the same on our website. We do not take responsibility if the delivery address provided is incorrect or outdated. Before any delivery we confirm shipping address, email and contact number of yours. Even in case if your address is wrong, product will not deliver at your end. If a package is returned to us because of the incorrect or outdated address, we will consider the order status as closed. Please carefully check to make sure that you have entered current and correct address. In case even you can contact us at info@rotomac.com.

Our shipment partner / courier agency shall make two attempts to deliver your package in case of unsuccessful delivery due to any reason. After these attempts we will consider the order status as closed.

If you are sending a product to destination address other than billing address and recipient refuse to accept the package due to any reason, the package will then be returned to us as undeliverable.

If order closed or cancelled due to any reason like wrong address, refusal etc., we will have rights to mark penalty to you in terms of payment.

In case if product is out of stock, we will inform you the tentative shipping/delivery period. If you agree to new tentative delivery period, the product will be delivered t you as soon as possible when product become in-stock, otherwise we will offer you other products of same worth, even if you are not agree, we will refund your full order cost including shipping cost

We ship on all week days (Monday to Saturday), excluding public holidays.

Returns are available for all products, within 30 days of shipping provided the RETURN CONDITIONS are same as specified as at the time of delivery.

You can send back the item you have purchased to us in its original condition and tags with the same package within 7 days, in case you do not like it for any reasons.

In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges.

At the time of delivery if you find product or seal in damaged conditions, you can refuse the delivery. The customer is advised to ensure that the package and product is received in sealed and in original/complete condition at the time of delivery. Please do not take delivery of any package if you find that the seal is open or it is in damaged condition or product is in damaged condition. In such a case you can call us at +91-9919323281 or you can fill “Order Refusal Form” available with Delivery person/product pack.

If you accept the product and found any defect later, you can return your product within 30 days from the date of delivery. In such a case you need to contact us at our helpline numbers at  +91-9919323281 or e-mail us at info@rotomac.com.

Items returned must be in their unused, original condition with all Rotomac product tags attached and any related accessories or instruction booklets included. Incomplete, damaged, used or altered returns or anything we reasonably believe has been used will not be accepted.

We do not accept any returns after 30 days of receiving the shipment.

In case of orders with free shipping, shipping cost would be deducted from the refund.

Order can not be cancelled once it has been placed.

Four modes of payments are available: [A] Net Banking, [B] Credit Card, [C] Debit Card, [D] Cash Card

You might be required to provide your credit / debit card or net banking details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/ debit card or net banking details to the approved payment gateways for availing Services on the Website.

You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use Your own credit/ debit card or net banking.

The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. Rotomac expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card or net banking.

Use of the Site is available only to persons who can form legally binding contracts under applicable law.

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

rotomac.com/Rotomac Global Pvt. Ltd. reserves the right to terminate your membership and refuse to provide you with access to the Site if rotomac.com/Rotomac Global Pvt. Ltd. discovers that you are under the age of 13 years.

The Site is not available to persons whose membership has been suspended or terminated by rotomac.com/Rotomac Global Pvt. Ltd. for any reason whatsoever.

We will protect Your Information in accordance with our Privacy Policy.

If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password.

rotomac.com/Rotomac Global Pvt. Ltd. shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

If rotomac.com/Rotomac Global Pvt. Ltd. has reason to believe that there is likely to be a breach of security or misuse of the rotomac.com/Rotomac Global Pvt. Ltd. Site, we may require you to change your password or we may suspend your account without any liability to rotomac.com/Rotomac Global Pvt. Ltd.

You also agree to provide true, accurate, current and complete information about yourself as prompted by the website's registration form.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order.

We have made every effort to display the description of our products that appear on the Site as accurately as possible. However, as the actual description and pictures/colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Due to human error/mistake some description may be placed wrongly or incorrect. In such a case we advise you to confirm all specifications / descriptions prior to purchase. In case of any actions against us due to wrong description, you need to first contact us at +91-9919323281 or mail us at info@rotomac.com for any clarification.

All rights, including copyright, in this website are owned by or licensed to Rotomac Global Pvt. Ltd.. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of rotomac.com/Rotomac Global Pvt. Ltd.. All Contents on this Site is the exclusive property of rotomac.com/Rotomac Global Pvt. Ltd. and is also protected by Indian and international copyright laws.

rotomac.com/Rotomac Global Pvt. Ltd. is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites.

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by rotomac.com/Rotomac Global Pvt. Ltd. for redelivery shall be claimed from you.

You will use the services provided by rotomac.com/Rotomac Global Pvt. Ltd., for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.

rotomac.com/Rotomac Global Pvt. Ltd. reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), rotomac.com/Rotomac Global Pvt. Ltd. has the right in its sole discretion to reject the registration and debar you from using its services without prior intimation whatsoever.

You are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

The address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

Before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale.

rotomac.com/Rotomac Global Pvt. Ltd. shall not be liable for any delay/non-delivery of ordered goods, flood, fire, wars, acts of God or any other cause that is beyond our control.

This User Agreement and Policies shall be construed in accordance with the applicable laws of India. All legal disputes are subject to Kanpur jurisdiction.

 

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