We are committed to Total Customer Satisfaction and continual improvement in our performance and manufacturing to meet customer expectations at all times.
Total Quality Management (TQM)
At Rotomac Global Pvt. Ltd. we strictly follow Total Quality Management (TQM). Our Total quality management or TQM policy is an integrative philosophy of management for continuously improving the quality of products and processes. TQM functions at our premises that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. Our general practices on Total Quality Management are cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement.
The quality of pen components is checked during all manufacturing stages. Thousands of parts are made each day, and every component is checked and inspected properly. Consequently, time to tme we take random samples of pen pieces at certain time intervals and check to ensure that they meet set specifications for size, shape, and consistency. The primary testing method is visual inspection, although more rigorous measurements are also made. Secondary testing is performed by various types of measuring equipment.
Quality tests are performed on the solid arts as well liquid batches of ink. After all the ingredients are added to the batch, a sample is taken to the Quality Control (QC) laboratory for testing. Physical characteristics are checked to make sure the batch adheres to the specifications outlined in the formula instructions.